Job Title

Quality Assurance Specialist

Job Category

  • Job Description and Evaluation System: Technical and Professional
  • Prime Minister's Office Classification: Specialist and Professional

Career Path

Professional - Specialist

Job Family


Job Sub-Family



Qualification and Experience


Qualifications (Minimum)









Job Overall Objective

The Specialist – Quality Assurance is responsible for implementing and supporting all quality programmes targeted at improving the education quality management system.

key responsibilities

Support the QA Manager in:

  • Manage the development of the Academy's educational business processes, procedures, workflow diagrams, KPIs (process level) in coordination with other relevant divisions and sections
  • Develop, implement and monitor the educational quality assurance framework within the Academy
  • Oversee and manage the implementation of quality assurance programmes, disseminate guidelines on quality assurance, and provide expert guidance within the Academy
  • Manage all activities relating to training, process analysis and improvement opportunities across the Academy
  • Produce data and reports on educational performance, measuring it against set standards and KPIs
  • Identify and maintain sound understanding of the operating environment which may impact quality
  • Analyse and advise on compliance activity relating to quality standards for education and training
  • Conduct periodic audit / assessments against ISO / excellence standards and criteria, promote the principles of international excellence across the Academy
  • Review and execute internal quality assessments and review gap analysis and improvement reports
  • Report on the effectiveness of institutional quality systems to top management
  • Coordinate the Academy’s programme accreditation from national and international associations / bodies and manage the Academy’s licensing and renewal activities
  • Conduct benchmarking studies to compare the Academy with other leading institutions / universities to support business case for change and provide leading practices
  • Ensure adherence to the Academy’s information security policies and procedures, and report breaches or other security risks accordingly
  • Ensure coordination with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
  • Perform any other tasks assigned by QM and top management

Application Process

Candidates should send their CV to with the position name.